How to place a order

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If you require information on ordering or getting a quote for a re-print of a previous job please CLICK HERE.

It’s easy to get a quote or place an order with themousemat.co.uk with a simple 2 stage PDF proofing & ordering process.

Each design required is dealt with as a separate order. This method of ordering allows each item to be individually altered without affecting other items and allows artwork to be allocated correctly to each job, avoiding any confusion.

TO ORDER.

1. Select a product category.
2. Select a product.
3. Select a size.
4. Click Place Order or Get Quote.
5. Complete details.
6. Print Quote or Place Order.
7. Log in to your account or create a new account.
8. Advise how artwork is to be supplied
a) Uploaded
b) Emailed
9. Provide your proofing details for your PDF PROOF to be emailed to.

Your PDF proof will be emailed to you within 4 working hours.

TO APPROVE PDF PROOF AND FINALISE YOUR ORDER

1. Once you have received your PDF proof email please check your PDF proof carefully and then log back into this website and click on the MY ORDERS tab and log into your account.

Select your order and click on PROCESS PROOFED ORDER
a) If you are happy with your proof please tick the check boxes, enter your proof approval code supplied with your proof and place your order (see point 2 below).
b) If you require amendments please click MAKE CHANGES and follow the instructions - new artwork can be uploaded etc and a new PDF proof will be emailed. Please note: this can impact on delivery deadlines.
c) If you wish to cancel the order for any reason please click on the CANCEL ORDER button and follow the onscreen instructions.

2. Once your proof is approved you will be able to
a) Confirm or Alter the quantity ordered.
b) Confirm or Alter the delivery date.
c) Confirm or Alter the delivery address.

3. Pay for your order by
a) Credit / Debit card (excluding Amex)

b) Direct Bank Transfer

Your order will be produced and despatched, plain wrap (unbranded), via Courier by the date agreed (if specified). If no date is specified your order will be dispatched on our standard service in approximatley 10 working days from date of approval & payment.

the4all

Terms & Conditions

All orders for goods accepted by the4all ('the vendor') are accepted subject to the following conditions which shall form part and govern the contract of sale. Placing an order for goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless accepted and confirmed in writing.
1.	Warranty  - The purchaser shall at the time the proof approval is approved be deemed to have carried out his own investigations and/or tests of the goods and therefore accepts and acknowledges that he has not relied upon the skill or judgment of the vendor in entering into this Contract. Any information, data or advice furnished to the purchaser shall not be deemed to form part of the Contract and the vendor can accept no liability for any inaccuracies in such information, data or advice (whether or not such inaccuracies result from the vendors negligence), nor for any losses, direct or indirect, arising out of or consequent upon or attributable to the purchasers or any third parties' having made use of or adopted in whole or in part any such information, data or advice given (whether negligently or otherwise) by or on behalf of the vendor.

2.	Dispatch
(a) The vendor will dispatch goods on the purchasers behalf using a third party courier, once goods are collected, the couriers terms and conditions shall apply (terms available on request). The vendor is not able to guarantee time or date of delivery.
(b) The purchaser shall be responsible for any additional costs incurred when goods are not able to be delivered to the delivery address provided.
(c) The purchaser shall be responsible for any additional costs incurred where delivery instructions provided dictate specific details outside of the couriers standard terms and contions, including (without limiting the foregoing) specific delivery time ranges, specific delivery dates, pre-booking a delivery, limitations on delivery sizes and special packing requirements. The vendor reserves the right in these circumstances to request collection of such orders by the purchaser (or their agent) at the purchasers cost.
(d) The purchaser may arrange collection of goods provided this is notified and agreed in writing at time of order.
(e) Where the purchaser does or take delivery of goods when the same are ready for collection or delivery and the vendor has taken reasonable steps to advise the purchaser, the vendor shall store the goods for a maximum period of 60 days from production date (storage space permitting) and they will then be disposed of. The purchaser will be liable for any storage and disposal costs.

3.	Property and Risk - For so long as any amounts remain owing from the purchaser to the vendor (whether immediately due or not) title to the property of the goods shall remain with the vendor and ownership will not pass to the purchaser until the vendor has received payment in full. In the event of the purchaser reselling the goods, if the vendor has not received all amounts owing, the purchaser shall account to the vendor for the proceeds of any such sale and meanwhile will hold all proceeds of such sale of such goods upon trust of the vendor until the vendor has received such amounts in full. The vendor shall have the right to trace all proceeds. At any time after the due date for payment from the purchaser to the vendor and so long as such amounts have not been received by the vendor in full, the vendor, at the purchaser’s expense, shall have the right to enter the purchaser’s premises and remove there from all goods which remain the property of the vendor.

4.	Returned Goods
(a)The vendor will not accept goods for credit or rectification unless such return has been authorized in writing and the goods are received by the vendor in stock condition, with original packaging. The vendor retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or to issue a credit note in respect thereof. The vendor reserves the right to charge a restocking fee on goods returned for credit.
(b)The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to the vendor for service or credit. These goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser.
(c)All items returned to the vendor by prearrangement and found to contain no fault, will be subject to a 10% handling charge (minimum charge £10).
(d)No credit shall be allowed for goods until they have been received complete.
(e)The vendor will not accept custom printed or customized goods for credit.
(f)The vendor will not accept goods for credit that have subsequently been printed or customized.

5.	Consequential Loss - The extent of the vendor liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any purchaser of the purchaser and whether direct, indirect, consequential or however else arising.

6.	Availability of Goods.
(a)The vendor will use its best endeavours to comply with the date named for dispatch which date is given and intended as estimate only and is not to be the essence of the contract.
(b)The vendor’s acceptance of Express Orders is subject to written confirmation of acceptance following proof approval and payment.
(c)Express service orders, if owing to non-availability of the goods, materials, delivery failure or any other causes, the vendor shall be unable to affect delivery at the specified time, the total extent of the vendors liability will be to refund the express service charges only, and no other claims will be accepted in this regard.
(d)Force Majeure. The vendor shall be under no liability if unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, adverse weather, lockout, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to precure materials required for the performance of the contract. During the continuance of such a contingency, the customer may by written notice to the vendor elect to terminate the contract and pay for work done and materials used but subject there to shall otherwise accept delivery when available.

7.	Payment and Price
(a)No work will be undertaken by the vendor until the purchaser has completed an order form.
(b)Payment for all goods and services is due prior to scheduling for production.
(c)All Express orders must be paid for in full, online, by credit/debit card at time of approval.
(d)The vendor reserves the right to supply any order, that is not paid for in full online at the time of approval, on standard service timescales.
(e)All artwork, setup and cancellation charges (and any other work carried out prior to approval) are chargeable and must be paid for in full within 28 days of receipt, regardless of the order status.
(f)The vendor reserves the right to vary the quoted price for the goods by upward additions in accordance with market conditions at the date of approval and the purchaser shall pay such additions in addition to the quoted price. Price Lists do not constitute an offer.
(g)All overdue accounts will be charged, on a daily basis, commercial interest at 5% above the base rate of Nat West Bank plc pertaining at the time.
(h)All prices exclude VAT

8.	Design Variation - Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification, in colour or other design features, and no such minor variation shall entitle the purchaser to rescind the contract or shall be the subject of any claim against the vendor by the purchaser.

9.	Order cancellation
(a)All orders cancelled prior to final approval are subject to a cancellation charge displayed at time of order.
(b)Once an order is approved and paid the vendor is not able to accept cancellation under any circumstances.

10. Claims
(a)The purchaser shall inspect the goods immediately on delivery and shall within 72 hours of such delivery (time to be of the essence) give notice in writing to the vendor of any claim for shortage, damage or non-functionality. Any delivery book or note marked "NOT EXAMINED" will not prevent the operation of this sub-clause nor constitute notice in writing within its terms.
(b)No liability for any claim for missing items shall be accepted unless the vendor is notified in writing by the purchaser within 72 hours of delivery.
(c)No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note unless the vendor is notified in writing by the purchaser within 72 hours of delivery and the onus is on the purchaser to prove any shortage.
(d)In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer.

11. Guarantee - The purchaser shall, unless otherwise in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the guarantee period.

12.	Size, Weights etc
(a) All sizes stated are nominal and are subject to dimensional tolerances in accordance with appropriate B.S.S.
(b) The vendor may deliver to the purchaser an excess and/or deficiency of up to 10 per cent of weight or volume agreed to be delivered without any liability to the purchaser whatsoever save that the price payable by the purchaser shall be adjusted accordingly.

13.	Patents and Trademarks - No representation is made or warranty given that any goods supplied do not infringe any letters patent, trademarks, registered designs or other similar industrial rights. The vendor shall not be required to print any matter which in his opinion is or may be of an illegal or libelous nature or an infringment of the proprietary or other rights of any third party. The vendor shall be indemnified by the customer in respect of any claims, cost and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the purchaser. The indemnity shall extend to any amounts paid on a lawyers advice in settlement of any claim.

14. Use of products for marketing - the vendor reserves the right to use products and images of products produced for the purchaser, for its own advertising and sampling purposes unless advised in writing by the purchaser, at time of order, to the contrary.

15. Law
(a)If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
(b)This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

16.	Payment - The4all accepts payment as follows:

Credit/Debit Card - We accept all major credit/debit cards excluding amex.
Surcharges for credit cards are not normally made but we reserve the right to do so, on certain orders.
Cheques	- Orders paid by cheque, may not be scheduled for production and will not be dispatched, until the cheque has cleared. Foreign cheques must be drawn on a UK bank in Sterling; otherwise further charges may be made.
Bank Transfer -	We can accept CHAPS and BACS transfers. Our bank is Nat West Bank PLC, 53 Market Street, Kingswinford, West Midlands DY6 9LD. Sort Code 60-12-49. Account number 65831241. Account name The4all. Please quote order No on all transfers and notify the vendor that payment has been made.
We do not operate account facilities, all orders must be paid for in full before the order is scheduled for production.

Admin Address
The4all
Quantum Works
Stourbridge
West Midlands
DY8 3TD

Terms & Conditions updated January 2026